Our Policies

We like to have fun, but there are a few rules we have to follow.

General

Reservations must be made through phone (903-753-7297) or email (info@creaturecomforts.pet). We do not accept social media as a confirmation.

Operating Hours are Monday – Friday 7:00am – 7:00 pm, Saturday 9:00am – 5:00 pm & Sunday 9:00 am – 11:00 am and 5:00 pm – 7:00pm. Please allow time for the staff to feed and clean prior to opening, we cannot accommodate early or late check-ins.

Check-in time is set at 3:00 pm – 7:00 pm Monday through Friday. Saturday and Sunday can check-in during operating hours.

Checkout after 11:00 am will result in a $12.00 late fee per pet.

All dogs must be held or on a leash in the lobby for their safety and for others’. If on a retractable lead, it must be on a short lock (max 6’).

No dog-to-dog or dog-to-human greetings in the lobby for the safety of all dogs, owners and kennel technicians.

Please be up-to-date on all shot records: Bordetella (6 months), Rabies & Distemper/Parvo (Yearly). Canine Influenza is highly recommended. A licensed veterinarian must administer all shots; self-administered shots are not allowed. Dog owner is responsible for making sure Creature Comforts receives vet records before scheduled stay; you can fax (903-617-5479) or email (info@creaturecomforts.pet).

All medications MUST be in the original bottle.

Please NO bedding (blankets or dog beds); we provide comfortable beds, cots and blankets; we are not responsible for any lost personal belongings.

All holiday reservations (Spring Break, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Year’s Day) will be charged a prepayment equivalent of a 2 night’s stay. Cancellation less than 7 days of arrival date will result in loss of deposit; otherwise, deposit will go towards balance.

Daycare

All dogs must be evaluated before enrolling in daycare or adding to pets’ boarding stay. Evaluation and afternoon play session is free, if your pet does not stay after the evaluation, then another play session must be rescheduled at owner’s expense.

Daycare sessions by appointment only. Walk-in Daycare is not guaranteed. It is best to schedule ahead.

All dogs must be at least 16 weeks in age and current on all vaccinations

Neutered males only in daycare

Daycare Packages (10 Day, 20 Day & 30 Day) expire after 6 months of purchase.

Daycare Packages (10 Day, 20 Day & 30 Day) have a 14-day refund window.

Daycare dogs must check-in no later than one hour after start time (Start Times: 8:00 am and 1:00 pm).

Saturday Daycare is for boarding pets only.

We have the right to refuse Daycare/Boarding Services to individuals and/or pet(s).

Creature Comforts has the right to revoke daycare privileges to any dog that staff finds aggressive or threatening to handlers or other dogs.

What people are saying

Creature Comforts has been a safe haven for our baby girl Schnauzer, Harley. When we go out of town and can’t bring her she gets to go to her second favorite place. She is pampered, played with, exercised and I think she gets more attention then she gets at home and that’s a lot.

Tonya loves these p…

Dennis, Tracie, & Harley Chambers