Our Policies

We like to have fun, but there are a few rules we have to follow.

General

Reservations must be made through phone (903-753-7297) or email (info@creaturecomforts.pet). We do not accept social media as a confirmation.

Operating Hours are Monday – Friday 7:00am – 6:00 pm, Saturday 9:00am – 1:00 pm & Sunday 9:00 am – 11:00 am and 5:00 pm – 7:00pm. Please allow time for the staff to feed and clean prior to opening, we cannot accommodate early or late check-ins.

Check-in time is set at 3:00 pm – 6:00 pm Monday through Friday. Saturday and Sunday can check-in during operating hours.

Checkout after 11:00 am will result in a $12.00 late fee per pet.

All dogs must be held or on a leash in the lobby for their safety and for others’. If on a retractable lead, it must be on a short lock (max 6’).

No dog-to-dog or dog-to-human greetings in the lobby for the safety of all dogs, owners and kennel technicians.

Please be up-to-date on all shot records: Bordetella (6-12 months), Rabies & Distemper/Parvo (Yearly). Canine Influenza is highly recommended. A licensed veterinarian must administer all shots; self-administered shots are not allowed. Dog owner is responsible for making sure Creature Comforts receives vet records before scheduled stay; you can fax (903-617-5479) or email (info@creaturecomforts.pet).

All medications MUST be in the original bottle.

We provide comfortable beds, cots and blankets. Please label any bedding; we are not responsible for any lost personal belongings.

All holiday reservations (Spring Break, Easter, Memorial Day, Summer (June – August), Fourth of July, Labor Day, Thanksgiving, Christmas, New Year’s Day) will be charged a prepayment equivalent of a 2 night’s stay. Cancellation less than 7 days of arrival date will result in loss of deposit; otherwise, deposit will go towards balance.

Daycare

All dogs must come for an observation day before scheduling an evaluation.

All dogs must pass an evaluation before enrolling in daycare or adding to pets’ boarding stay. 

Dogs not attending daycare for 6+ months may need to be re-evaluated before playgroup. Please call our facility and speak with a daycare supervisor before scheduling for daycare or adding to lodging.

Pets must be owned for 60 days or more before evaluations: Rescued/Adopted/Found Dogs.

Daycare sessions by appointment only. Walk-in Daycare is not guaranteed. It is best to schedule ahead.

All dogs must be at least 16 weeks in age and current on all vaccinations

All dogs must be spayed or neutered by six (6) months of age to be in daycare

Daycare Packages (10 Day, 20 Day & 30 Day) expire after 6 months of purchase.

Daycare Packages (10 Day, 20 Day & 30 Day) have a 14-day refund window.

Daycare dogs must check-in no later than 30 minutes after start time (Start Times: 8:00 am and 12:00 pm).

Saturday Daycare is for boarding pets only.

We have the right to refuse Daycare/Boarding Services to individuals and/or pet(s).

Creature Comforts has the right to revoke daycare privileges to any dog that staff finds aggressive or threatening to handlers or other dogs.